At Tualve.com, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy to make the process as smooth as possible. Please review the following guidelines for returns and refunds:
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be in new, unused condition with all original tags and packaging intact.
The return must be initiated within 30 days from the date of purchase.
The product must not be on the list of non-returnable items, which include, but are not limited to, clearance items, personal care products (such as beauty items), and items marked as final sale.
2. How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team at [your email/contact information] with your order number and details of the item(s) you wish to return.
Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping.
Prepare the Package: Repack the item(s) in their original packaging, including any tags, accessories, and manuals.
Ship the Item: Ship the return item(s) back to us using a trackable shipping service. Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
The refund will be processed to your original payment method.
Refunds will be issued within 5-7 business days after the return is approved.
If you used a gift card or store credit for the purchase, the refund will be credited to your Tualve account balance.
4. Non-Refundable Items
The following items are not eligible for a refund:
Clearance or final sale items.
Personal care products such as beauty and skincare items for hygiene reasons.
Items that have been worn, used, or altered.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [your email/contact information] with photos of the damage or defect. We will offer a replacement, refund, or store credit for defective items at no additional cost to you.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to return the original item and place a new order for the desired product.
7. Late Returns
Returns made outside of the 30-day window will not be accepted unless there are extenuating circumstances, such as delivery issues or defects. Please contact our customer service team for assistance.
8. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.
Original shipping fees are non-refundable.